Frequently Asked Questions

Print Methods – What’s the difference?


Flat Print: Flat print, also referred to as digital printing, is typically the least expensive printing method. It is perfect for capturing detail and for printing colorful designs, achieving a smooth, one dimensional finish. Flat print can be used on both thin and thick paper. Letterpress: Letterpress is just that – the letters are pressed into the paper. The text and artwork are turned into raised plates that are then painted and stamped onto the paper one by one. The resulting look is as though the letters have been indented into the paper. It has a beautiful handmade quality that makes it feel special and unique. This method is very labor intensive (each color has to be hand mixed and pressed separately), and requires paper of a particular thickness and quality, so it tends to be more expensive. Fun Fact: This is Carolyn’s favorite method! It’s also the oldest printing method and has been used since the 1400’s! Foil: Foil stamping works similarly to letterpress but uses foil instead of ink. The text and artwork are turned into raised plates and the design is transferred onto the paper using pressure, heat, and special sheets of foil. This method is used for a shiny or metallic finish.




What does it mean if I select a style “As Shown”?


“As Shown” refers to the first image of any item. Additional product images are often included to show different colors, shapes and other options.




Custom Designs


All Products: Love the pattern of one product but wish it had the font or monogram of another? Wish you could add a symbol or put your name in the corner of your stationery instead of at the top? All you need to do is ask! While custom illustrations and artwork may cost extra, many customizations are free of charge. Please note: some fonts, monograms, patterns and other design elements are exclusive to their collection. For example, any monogram from the Curated Collection can be used on other Curated Collection products, but may not be available in the Signature Collection. Gift Tags & Enclosures: Love a design but wish it said “Merry Everything!” instead of “Happy Holidays”? Want to remove “a gift from” and only have the name? No problem! Simply let me know in the “Notes” section.




Larger Quantities


Need to order a larger quantity? Send me an email and I will price it out for you.




Personalization – Monograms & More


Your product will be printed exactly as you enter it. This includes letter case, spelling and punctuation. Monograms: To indicate a traditional monogram where the letter in the center is larger, please enter the information as follows: eBd – (Full Name: Elizabeth Dempsey Baker) To indicate a monogram where you would like all 3 letters either uppercase (EDB) or lowercase (edb) please enter the information as follows: EDB – all uppercase – (Full Name: Elizabeth Dempsey Baker) or edb – all lowercase – (Full Name: elizabeth dempsy baker) What order do the letters go? What if they go by a different name? Which letters do you use for a 2 letter interlocking monogram (also known as a duogram)? See below!




Shipping


Please note: production time is not included in shipping. All orders are shipped USPS Priority. Please allow 2-4 days for shipping in North Carolina and 2-5 days for shipping out of state. For rush orders and expedited shipping, please send me an email with the following information: what you would like to order, quantity, shipping location and the date you need the order in hand.




Production & Turnaround Times


Please note: shipping is not included in production time. Production time begins upon approval of final proof. For existing designs, proofs are typically sent in 3 business days or less. For fully custom design requests, please allow up to 5 business days to receive your first proof. For rush orders and expedited shipping, please send me an email with the following information: what you would like to order, quantity, shipping location and the date you need the order in hand.





Still have questions? 
Send me an email and I’d be happy to help!

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